Automation in a webshop: all you need to know about it
Your online shop is running, customers make orders frequently, your products are in high demand – and you start finding it difficult to cope with everything manually. You are not alone here. Many online retailers are overwhelmed with the requirements set for a modern webshop. The orders must be processed on time, the support hardly copes with the requests, and customers are annoyed in the event of late shipping. Here are some of the other things that make your website great:
- The site should have contact and registration information. This is the first thing the buyer should pay attention to.
- Open and prompt feedback. The platform must prominently display phone numbers. It is even better if there are groups on social networks where people can contact managers. Employees should be open to dialogue; an online consultant will be a big plus. Naturally, employees must be polite, courteous, and tactful. Consultations and answers to questions must be prompt and constructive. How long will the order arrive if all the letters are unanswered for a week?
- Quality site. Even an inexperienced person can appreciate the site’s design, convenience, and content. A website for an online store is the basis of everything. Websites built with Django are a popular solution nowadays. A nice website is an office, the main point of sale, a business card, and advertising. A site with errors, empty pages, broken links, and low-quality content is doubtful. An online store should be convenient, simple, and understandable.
- Reviews. Reviews about the company are best viewed on third-party resources or social networks. But keep in mind that dissatisfied people more often leave reviews. If everything is fine, then it is perceived as a given, and it simply does not occur to many to write thanks.
We recommend automating your work processes if you want to avoid drowning in overtime and administrative effort. These technical investments in programming give you more time and a clear and structured process of orders.
In the following, we have summarized all the relevant advantages involving automated processes. Overall, every shop system can benefit from it, even if it does not yet offer so many products or is recently on the market. Prepare in advance for sales growth!
Extension of the shop through interfaces
For newcomers to online trading, sales are starting slowly. Interfaces on channels such as Amazon and eBay can strengthen brand awareness – and, at the same time, offer uncomplicated payment methods for the user who may already be registered there. Automatic export from the online shop to the other channels is particularly useful so that the product only needs to be uploaded once.
If you sell your products to several marketplaces, you will soon receive feedback from many different channels. To avoid losing track, a central sales recording makes sense: regardless of the marketplace, all portals are best managed in your shop system.
Automated ordering process
Already upon receipt of the order, the user should receive an automatically generated e-mail confirming his order and its processing. In this way, the customer feels he is being taken care of immediately. The invoice can also be sent directly with this order confirmation. If your shop system incorporates customer data into the merchandise management system, the invoice data can be generated independently.
In the best case, the delivery note will also be automatically sent to the customer by e-mail as soon as the goods have been shipped. If possible, the PDF files of the invoice and the delivery note should be automatically stored in your system, so you can access them at any time later.
Regular mailings for existing customers
Customers who have already shopped from you can inform you about current news and offers via automatic e-mails. However, sending each customer the information individually would be far too time-consuming. Newsletters can alternatively be sent as so-called “mailings” by your shop system, i.e., masses sent e-mails.
Automatic warehouse management
A product is often sold out earlier than expected, or the shop was updated late, and you have to disappoint the next customers with an apologetic rejection. In order to avoid such problems, you should resort to automated synchronization of your goods.
When an order is received in your system, an inventory reservation is automatically triggered in the warehouse. In this way, your shop automatically recognizes when the warehouse is empty, and nothing can be sold anymore.
You need an overview of all marketplaces if you work with multiple sales channels. For example, what has been sold in full on Amazon cannot be purchased in your shop. That is why it is important that your system centrally manages inventory information and updates it regularly.
Import and export products
Some shop systems offer to take over information with an import/export function. This saves you from manually entering identical data. For example, the function is available for products (product name, prices, and shipping methods), customer data (name, address, e-mail) and content (descriptions, keywords, categories), and product numbers. The automatic storage of this information makes your workload if you need to upload new products and label them correctly.
Simplify your work!
It should now be clear how useful automated processes are for webshops. The joy of increasing sales should not be buried under a mountain of stress. Give your customers the feeling of continued attention and professional execution of ordering processes. In the long term, the decision to automate processes leads to time and personnel savings, more control, and fewer complaints.
Also Read: Why use Cloud Software in Business?